Yellopen offers a 30 day refund on all products you purchase from www.yellopen.com to make sure that you get the most value from your purchase. The refund is based on the following, designed to that the refund policy is not abused or taken advantage of. If you have any questions about our refund policy, please send us an email at [email protected]A refund is provided when
- A product you buy from Yellopen does not work as promised / defined on our website.
- A product you buy is buggy or incomplete.
- A product does not work as expected and this has been verified by our technical support team.
A refund is not provided when
- A product you buy works as defined and is not buggy
- If the reason you provide is that the product is not a good fit for your needs. All product information & features are defined in detail on our website and any questions can be clarified with our support team prior to purchase.
- If the product works as expected but it does work for your specific case, even after preliminary support from our team to review the reasons.
- If you change your mind after buying the product, and request a refund.
- If it has been more than 30 days from your purchase date.
- If you are not able to provide access to our support team to look at the issue and suggest / do the fix necessary in your enviroment to get the product to work as expected. This is when the product is working live in many other stores.
We have defined all the details above to make sure that our customers get the benefit of a refund while making sure the policy is not abused by anyone, since you can download the full codebase, ask for a refund and still continue to use the product. We hope you agree with our stance and would be happy to discuss any questions and suggestions.